Refund policy

Here is a No Refund + Exchange Policy for THEORA, clean and ready to use on your website or packaging.

THEORA — No Refund & Exchange Policy

Last Updated: [Insert Date]

Thank you for choosing THEORA. Our team is committed to delivering premium-quality streetwear. Please review our policy before completing your purchase.

1. No Refunds

All purchases made through THEORA are final.
We do not offer refunds under any circumstances, including:

  • Change of mind

  • Wrong size ordered

  • Preference-based returns

  • Sale or limited-edition drops

Once an order is placed, it cannot be canceled or refunded.

2. Exchanges

While we do not offer refunds, we do allow exchanges under specific conditions.

Eligible Exchange Reasons:

You may request an exchange if:

  • The item arrived damaged or defective, OR

  • You received the wrong item

Requests for exchange must be made within 7 days of delivery.

3. Exchange Requirements

For an exchange to be approved:

  • The item must be unused, unwashed, and unworn

  • All original packaging, tags, and labels must remain intact

  • You must provide proof of purchase (order number + receipt)

  • Clear photos of the issue must be submitted

THEORA reserves the right to deny any exchange request that does not meet these requirements.

4. What Cannot Be Exchanged

We do not accept exchanges for:

  • Incorrect size chosen

  • Change of mind

  • Wear and tear after use

  • Limited releases, special drops, or discounted items (unless defective)

5. Exchange Process

To request an exchange:

  1. Email us at thetheorafashion@gmail.com within 7 days of delivery

  2. Include your order number, photos, and explanation

  3. Our team will review your request within 2–4 business days

  4. If approved, you will receive instructions for sending the item back

Customers are responsible for shipping the item back unless THEORA is at fault.

6. Contact

If you have any questions regarding our policy, reach us at:

Email: thetheorafashion@gmail.com