Shipping policy

Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.

  • Orders placed on weekends or public holidays are handled on the next working day.

  • During launches or sales, processing may take a little longer.

Shipping Rates & Delivery Times

  • Standard Shipping (India): 3–7 business days after dispatch

  • Express Shipping (selected areas): 2–4 business days after dispatch

  • Delivery times may vary depending on courier workload or unforeseen delays.

💌 You’ll receive a tracking link via email/SMS as soon as your order ships.

Shipping Charges

  • Free shipping on prepaid orders above ₹[Amount]

  • Flat fee of ₹[Amount] for orders below the threshold

  • Cash on Delivery (if available) may include a small handling fee.

Order Tracking

  • Tracking info is emailed/SMS to you once your order is dispatched.

  • Please allow up to 24 hrs for tracking to update.

Address & Delivery Issues

  • Double-check your shipping details before confirming checkout.

  • Undeliverable packages (wrong address / failed attempts) will be returned to us — reshipping may incur a fee.

International Shipping

  • [State if you ship internationally or restrict to India. If yes, add estimated times and customs duties.]

Delays & Support

  • While we aim to deliver on time, delays can occur due to courier, weather, or other circumstances beyond our control.

  • Need help? Contact us at support@theora.shop or +91-XXXXXXXXXX (Mon–Sat, 10 AM – 6 PM).